Because every property is unique, we approach each potential client with meticulous attention to their particular needs. We have cultivated our extensive experience in high-level project management and leadership training to develop an effective business model built on four core principles:  People, Process, Control, and Innovation.

Taking great pride in revolutionizing the residential hospitality concept by incorporating an onsite home cleaning component, we are well positioned to set new industry standards for excellence in quality and service.

People

We handpick every member of our highly-skilled team of industry experts based on both personal and professional merit.

Potential hires go through a scrupulous due diligence process and a rigorous training period that includes:

  • An extensive employee training program
  • Professional appearance and demeanor coaching
  • Roles & responsibility training
  • Continuous communication and status updates
  • Transparency and accountability
  • Periodic performance reviews
  • Incentive-based monetary gains and other rewards

Process

A well-defined operational work plan streamlined to achieve outstanding quality and efficiency.

Work Plan includes:

  • Documented policies and procedures
  • Proprietary communications and billing
  • A pattern of behavioral and procedural steps that yield consistent results
  • Identifying procedural and/or property-specific process gaps and acting swiftly to implement revisions
  • Quality control

Controls

As an essential part of the process, a well orchestrated control plan ensures a high standard of quality, execution and delivery.

Our control plan includes:

  • Transparency and accountability
  • Frequent quality checks by management
  • Performance reviews
  • Continuous Client / Property Manager feedback and communication

Innovation

The incorporation of new ways to improve or build upon an existing process,
and add value of service based on the client's needs or industry trends.

How we innovate:

  • By refining and improving current processes
  • Adding new offerings to our existing services
  • Improving the quality of service and efficiency, while simultaneously reducing operational costs